Casoo casino was established in 2019, and it has already attracted hundreds of player reviews. If you consider joining this platform, read them to find out what other users think of the casino’s particular features. We’ll quote the most useful comments.
Verification
According to players, it’s inconvenient to verify an account at the casino. Firstly, the procedure takes too much time. Secondly, the platform often rejects users’ applications. Thirdly, the form for submitting documents sometimes doesn’t work:
- Verification is too complicated on the website. I’ve sent my documents four or five times before I managed to pass it. The worst thing is that there was money on my account, so I couldn’t just give up.
- The procedure took almost a week, and there was nothing wrong with my documents. The platform just reviewed them too slowly. Maybe, verification is faster on weekdays, but I can’t be sure of that.
- I didn’t know I had to pass verification until I tried to withdraw money. It turned out the procedure is obligatory for all users. It was pretty fast, though. I managed to pass identification in two days.
Bonuses
Players say that promotions at Casoo casino are much more generous than on average. The welcome package is probably the best evidence of that. It consists of 4 bonuses up to 2000 EUR and 200 free spins in total. Besides, the platform has a great VIP program allowing existing users to receive rewards for playing on the site:
- When I was choosing a platform to play on, I saw the welcome offer at Casoo and decided to try it. I wasn’t disappointed. The package is not only big, but also easy to wager. The 25x WRs are pretty easy to complete, and it took me only 4 days to do so.
- The welcome package on the website was the reason I chose it. I got €2,000 for registering and wagered the bonuses pretty fast. The best thing about this bonus for me is that it’s split into 4 parts, so there’s an incentive to continue playing on the site.
- The loyalty program at the casino is amazing. I’ve been playing for 2 weeks, and have already received cash bonuses and free spins for playing on the site. I think it’s a great way to encourage users.
Support
Reviews on customer support at Casoo casino are controversial. According to players, the support team is polite and responsive, but it replies to slowly. Let’s see the highest rated reviews on the subject:
- I love the support on the website. I couldn’t withdraw my winnings, and it turned out I had to pass verification. The support team told me what I should do to solve the problem, and I received the money the next day.
- The support at Casoo casino helped me with making a deposit, but it took me 2 days to receive a reply via email. I decided to stick with another platform.
- I like that the site has a FAQ section, so I don’t have to contact support every time I have an issue.
Payments
Financial operations on the site are pretty good. Deposits are processed instantly. There aren’t any fees. The platform accepts 16 banking options. Limits on transactions are also pretty convenient:
- I’m new to online casinos and try not to spend too much. It’s great that the minimum deposit at Casoo is only €10. Besides, I usually use a bank card for transactions, and it’s available on the site.
- Payments at Casoo casino are very fast. Deposits take half a minute most of the time, whereas payouts take two or three hours. I haven’t had any troubles with banking on the site so far.
- Convenient banking is the best feature of the site for me. I make deposits with BTC, and the maximum limit for cryptocurrencies is 5000 EUR. The casino doesn’t charge any fees, which is also great.
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